What Drives Customers Crazy?

Copyright (c) 2012 Ted HurlbutI was in a client's office the end of last week, and noticed this tacked up on the bulletin board, from Stores Magazines, June 2007 (I'm glad I wrote it down in my notes because I can't find it on the web.):What Drives Customers Crazy? The leaders in customer's response, by percentage of customers who mentioned each item):Employees don't know/care - 21% Understaffed - 21% Bad customer service - 20% Rude employees - 19% Staff no help - 19% Cannot find help - 15%It jumps off the page at you. It's not about assortments or store layouts, or out-of-stock. It's not about prices! It's all about people. It's all about the personal interaction between the customer and the people they encounter (or don't encounter) in the…
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