Customers Come First in Retail Service

There is always a lot involved when it comes to retail service. Customer service and satisfaction, location maintenance, products, sales, employees, prices, marketing and more. Retail services are right up there with food services when it comes to making money through customer loyalty. Everywhere you look these days you will see some type of restaurant or retail chain just waiting for your business.Completing a series of actions and activities designed to enhance and go above and beyond the expected level of customer service is what most retailers strive to do. Not only are they concerned about the welfare and happiness of their customers but of the location and products as well. Many stores have mission statements and guidelines set and visible so that the public and the employees know exactly…
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What Drives Customers Crazy?

Copyright (c) 2012 Ted HurlbutI was in a client's office the end of last week, and noticed this tacked up on the bulletin board, from Stores Magazines, June 2007 (I'm glad I wrote it down in my notes because I can't find it on the web.):What Drives Customers Crazy? The leaders in customer's response, by percentage of customers who mentioned each item):Employees don't know/care - 21% Understaffed - 21% Bad customer service - 20% Rude employees - 19% Staff no help - 19% Cannot find help - 15%It jumps off the page at you. It's not about assortments or store layouts, or out-of-stock. It's not about prices! It's all about people. It's all about the personal interaction between the customer and the people they encounter (or don't encounter) in the…
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